Privacy Policy

This policy explains how Tanama Limited, trading as Pelora Digital (“we”, “us”), handles personal information under the Privacy Act 2020 (NZ) and the 13 Information Privacy Principles.

1. Introduction

This policy applies to peloralabs.com, and to the data we collect as part of delivering our services.

2. Who We Are

Tanama Limited trading as Pelora Digital, based at 139 Quay Street, Auckland, New Zealand.

3. Information We Collect

Direct information you provide to us, information collected automatically, cookies, and client business data shared as part of an engagement.

4. Legal Basis for Processing

We process personal information to perform our services, meet legal obligations, and pursue legitimate business interests.

5. How We Use Your Information

To deliver and improve our services, communicate with you, and meet contractual and legal obligations.

6. Direct Marketing & Opt-Out

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

7. Sharing Your Information

We share information with service providers that support our operations, including Google, Meta, HubSpot, Xero, Stripe and Cloudflare.

8. International Data Transfers

Some providers we use store or process data outside New Zealand. We take reasonable steps to ensure equivalent protection.

9. Data Retention

Client records are retained for 7 years; analytics data is retained for 26 months.

10. Data Security

We use reasonable technical and organisational measures to protect personal information from loss, misuse and unauthorised access.

11. Data Breach Notification

We follow the notifiable privacy breach requirements under section 113 of the Privacy Act 2020.

12. Your Privacy Rights

You may request access (responded to within 20 working days), correction, deletion, restriction, objection, portability, or withdraw consent at any time.

13. Automated Decision-Making

We do not make solely automated decisions that produce legal or similarly significant effects about you.

14. Do Not Track

Our systems currently do not respond to browser Do Not Track signals.

15. Children's Privacy

Our services are not directed at, and we do not knowingly collect information from, anyone under 16.

16. Third-Party Websites

Our site may link to third-party websites; we are not responsible for their privacy practices.

17. Social Media

Interactions with our social media profiles are also governed by the relevant platform's own privacy policy.

18. Accuracy

We take reasonable steps to keep personal information accurate, complete and up to date.

19. Changes

We may update this policy from time to time; the “last updated” date above reflects the current version.

20. Contact & Complaints

Contact us at hello@peloralabs.com. You may also complain to the Office of the Privacy Commissioner — privacy.org.nz, 0800 803 909.